Refund policy

Returns Policy

We hope you love your Fish Fever gear - but if something isn’t quite right, we’re here to help.

📧 To start a return, please email us at hello@fishfever.co.uk with your order number and details of the item(s) you’d like to return.

Our Returns Terms

- You can return items within 14 days of receiving your order.

- Items must be unused, unworn, and in their original condition. 

- Returns should be sent back using a tracked service — we cannot be responsible for items lost in the post.

- Unless the item is faulty or we made a mistake, return postage costs are the customer’s responsibility.

Refunds & Exchanges

- Once we’ve received and checked your return, we’ll process your refund to your original payment method. Please allow 5–7 working days for this to show in your account.

- If you’d like an exchange (different size or style), let us know in your email and we’ll do our best to arrange it, depending on stock availability.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or not what you ordered, please contact us at hello@fishfever.co.uk and we’ll sort it quickly — at no cost to you.